Shipping Policy
Last updated: September 2, 2026
Thank you for supporting Autism & Anxiety Mindful Store! We are a small, handmade business, and every order is prepared with care.
1. Shipping Rate
We currently offer a $10 flat-rate shipping fee on eligible orders within Canada.
The $10 shipping rate is added at checkout.
2. Order Processing
Orders are generally processed and prepared for shipment within 2–5 business days.
Custom products may require additional processing time because they are made specifically for you.
During busy periods, holidays, sales, or product launches, processing times may take longer. If there is a significant delay with your order, we will do our best to keep you informed.
3. Shipping Times
Once your order has been shipped, delivery times depend on the shipping carrier and your location.
Estimated delivery times are not guaranteed and may be affected by:
- Weather
- Holidays
- Carrier delays
- High shipping volumes
- Incorrect or incomplete addresses
- Circumstances outside of our control
A tracking number may be provided when available.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order shipped again.
5. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbours, and the delivery location before contacting the shipping carrier.
We will do our best to assist you with tracking information when possible.
6. Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
We will review the situation and determine the appropriate next steps.
7. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible with your order number and details of the issue.
We will review the order and work with you to resolve the problem.
8. International Shipping
At this time, we primarily ship within Canada. International shipping may not be available for all products or destinations.
If international shipping becomes available, additional shipping fees, customs charges, duties may apply.
9. Questions About Your Order
If you have questions about your shipment or believe there may be an issue with your order, please contact Autism & Anxiety Mindful Store through the contact information provided on our website.
We appreciate your patience and understanding as a small business. Every order means a lot to us! ❤️
Autism & Anxiety Mindful Store
Canada
Website: autismandanxietystore.com
